Return & Refund Policy

Thank you for choosing Ayraphics.

We want you to be happy with our work, and we also put real time and creative effort into every project from the day it starts. This policy explains when refunds apply and how cancellations work for our graphic design, branding, web design, SEO, and digital marketing services.

By buying any service from Ayraphics, you agree to this policy.

All our services are digital and custom-made for each client. We do not sell physical products, so there are no returns. Once work has started or been delivered, it cannot be returned, but refunds may apply as explained below.

Most projects need an advance payment of [50]% before work begins. This covers the time we spend on research, planning, and early concept work, so the advance is non-refundable once work on your project has started, unless the delay or problem is from our side.

You can cancel a project by emailing us at contact@ayraphics.in. The refund depends on when you cancel:

Before work starts: If you cancel within [48 hours] of payment and we have not started, you get a full refund, minus any payment gateway charges.

After work starts but before the first draft: We refund [50]% of the advance.

After the first draft, concepts, or designs are shared: No refund. You will receive the work completed so far.

Monthly services (SEO, social media management, digital marketing, ads management): You can cancel with [15/30] days' notice. Fees already paid for the current month are not refunded, and the service continues until the end of the paid period.

The following cannot be refunded once work begins or the service is used:

• Logos and branding once initial concepts have been shared
• Websites once design or development has started, or once the site is live
• Social media posts, creatives, and content that have been delivered or published
• SEO work already done, since results take time to show
• Third-party costs for your project, such as domains, hosting, themes, plugins, stock images, fonts, software licences, and ad budgets paid to Google, Meta, or other platforms
• Rush or priority fees

SEO and marketing results depend on many factors, so we cannot promise specific rankings, traffic, leads, followers, or sales, and not getting the expected results is not a reason for a refund.

You may receive a full or partial refund if:

• We are unable to start your project within [7 working days] of payment because of a reason on our side
• We cancel the project
• We fail to deliver the agreed service and cannot fix the issue after you tell us
• You were charged twice or charged the wrong amount

If you are not happy with a design, please tell us. Each package includes [2/3] rounds of revisions, and we will work with you to get it right. Extra revisions beyond your package may be charged separately. We request that you use your revisions before asking for a refund.

If we do not hear from you, or do not receive the content, feedback, or approvals we need for more than [30] days, the project will be marked inactive. Inactive projects are not eligible for a refund, and restarting them may involve an extra charge.

Email contact@ayraphics.in with the subject "Refund Request" and include your name, phone number, invoice or transaction ID, the service you purchased, and the reason for your request.

We will reply within [3–5 working days]. If your refund is approved, the amount will be sent back to your original